About

Next-generation computer tech support for consumers    and small businesses

Great Tech Support Good Karma.
MD Computer is the world’s-fastest growing provider of comprehensive direct-to-consumer and small business remote tech support. MD Computer has more than 200,000 consumer and small business customers across four countries for its annual subscription alone. The company also provides thousands of single incident sessions every day on a 24/7 basis. More than 5,000 Global Tech Experts power MD Computer’s Global Delivery Platform along with its proprietary technology, protected intellectual property and highly optimized processes. MD Computer embraces it Indian roots and leverages the tech sophistication, expertise and professionalism to remove user frustration, by delivering great, high value tech support at a great price. A resolution rate of 87% is among the highest published benchmarks in the support industry, where averages hover in the 50% range.

The best customer experience
MD Computer’s Global Tech Experts, in locations worldwide, provide a new approach to solving problems and helping customers. It is setting the standard for the remote support industry with a customer satisfaction rating of 95%. MD Computer offers a range of powerful tools that complement its award winning remote support service, for helping customers maintain technology at peak performance. MD Computer’s products include MD Computer Smart PC Scan, MD Computer Support Dock, MD Computer Green PC and MD Computer PC Optimization.

Best practices
MD Computer’s Global Delivery Platform gets smarter with every customer interaction. It documents every problem, solution and relevant hardware and software specs, while capturing each customer's demographic information and creates a behavioural profile. All of this information is at the fingertips of MD Computer’s Global Tech Experts, combining a powerful knowledge base with a comprehensive set of tools, and technology expertise that can be accessed on demand to deliver great tech support. MD Computer was recently awarded the Red Herring 100 Award in December 2008, a selection of the 100 most innovative private technology companies in the world.